Copyright ©1997-2008 Glenn Fleishman except as noted otherwise. All rights reserved. For permission to reprint, contact Glenn Fleishman at glenn at glennf.com. Photo © 2008 Laurence Chen; used with permission.
Copyright ©1997-2008 Glenn Fleishman except as noted otherwise. All rights reserved. For permission to reprint, contact Glenn Fleishman at glenn at glennf.com. Photo © 2008 Laurence Chen; used with permission.
Turning technology from mumbo-jumbo into rich tasty gumbo
� Back from the Bosque Nuboso | Main | Giga Culpa �A few weeks ago, I posted a query about warped 12-inch aluminum PowerBooks. People continue to post short notes about their own experiences. What I'm wondering now is the continuation of that story: is Apple servicing these units with the results you expect? Do they listen, send you a box, replace or repair it, and return it, or are you getting hassled about normal wear and tear?
The stories that I've followed up on, people have fixed the case themselves through mild pressure or stacking books on top (both make me nervous), lived with it (for the time being), or had Apple service it with a minimum of fuss with just one exception -- in which Apple eventually did take care of it.
Posted by Glennf at May 16, 2003 3:32 PM
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Apple did eventually fix the serious warping on my client's 12-inch Powerbook. It took two trips to Austin, but it was fixed. I suspect the problem I was having with Apple's repair facility was more a mis-communication issue rather than an intent on their part to not fix the unit. Sure, I was impatient (although it had been a full 8 weeks). Some of the wait may have been because of back-ordered parts.
Furthermore, I've seen two more of these 12" Powerbooks since and neither has exhibited the problems the first three or four I saw. Perhaps Apple's fixed the QA problem on the first run of these, or maybe I simply saw a run of bad luck in the first few months of this PB's release. Whatever the case, I'm back to recommending these units to my clients.
Posted by: Damien Barrett at May 18, 2003 4:54 PM
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